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Online Booking

5 articles

Add a New ServiceAdding a new service allows you to expand your offerings and customize pricing, duration, and staff assignments. This process ensures each service is accurately…Add a Service with VariationsAdding a service with tailored variations allows you to offer specialized options based on breed, size, coat type, or other pet characteristics. This ensures cl…Book an Appointment Using the Customer PortalBooking an appointment through the customer portal allows customers to easily schedule services for their pets online. This process ensures that all necessary i…Create a Service PackageCreating a service package allows you to bundle multiple services together for your customers, offering them a convenient and cost-effective way to purchase sev…Set Up Your Customer PortalSetting up your customer portal allows you to create a branded, personalized experience for your customers. By customizing the logo, color scheme, display optio…

Scheduling & Calendar

4 articles

Add Company-Wide Holidays to the Booking CalendarAdding company-wide holidays or non-working days to your booking calendar ensures that your business schedule accurately reflects days when services are unavail…Book an Appointment for a CustomerBooking an appointment for a customer as an admin or salon owner streamlines scheduling and ensures both staff and customers are notified promptly. Using your a…Color-Code Appointments on the CalendarColor-code your ThePetsMonk booking calendar by appointment status, groomer or service, so your whole team can see the day's schedule at a glance.Create Recurring AppointmentsBook a regular client's grooms months ahead in ThePetsMonk, e.g. every 4 weeks. Preview every date first, then move or skip any that clash.

Boarding

1 article

Set Up and Manage BoardingSet up boarding in ThePetsMonk: add stay types with nightly rates and beds, book overnight stays, see who's staying, and check pets in and out.

Daycare

1 article

Set Up and Manage DaycareSet up daycare in ThePetsMonk: add full and half-day prices, set capacity and hours, book visits, check pets in and out, and sell daycare packages.

Customers & Pets

5 articles

Add a Customer and Their PetAdding a customer and their pet from the admin side ensures that all relevant information is stored in the system for future reference, appointments, and servic…Add a Package to a CustomerAssigning a package to a customer allows you to provide them with bundled services and track their usage efficiently. This process involves selecting the custom…Add Intake Fields for Customer First AppointmentAdding intake fields allows you to collect important information from customers during their first appointment booking. This process helps tailor services to ea…Add Service Agreements or Consent Forms to Your Booking PortalAdding service agreements or consent forms to your booking portal ensures that customers acknowledge important terms before completing their bookings. This proc…Set Up Vaccination Requirements for PetsSetting up vaccination requirements ensures that your pet business can track and enforce vaccine compliance for all pets. This process allows you to display vac…

Payments & Invoicing

1 article

Manage the Complete Customer Journey: From Check-in to PaymentManaging the customer journey in your pet grooming business ensures a seamless experience from arrival to payment. This process involves verifying pet details,…

Communications

2 articles

Configure Customer Notification ChannelsConfiguring customer notification channels ensures your business can communicate efficiently with customers via email, WhatsApp, and SMS. This procedure allows…Text Customers and Reply from Your InboxTurn on two-way texting in ThePetsMonk, then read and reply to customer texts and chat messages from one Inbox, or message a customer from any booking.

Marketing & Growth

2 articles

Create a Coupon or Discount CodeCreating a coupon or discount code allows you to offer special promotions to your customers, encouraging increased bookings and rewarding loyalty. This procedur…Set Up a Customer Referral ProgramSetting up a referral program allows your customers to earn rewards for referring new clients, helping you grow your business through word-of-mouth. This proced…

Staff & Operations

5 articles

Add a New Staff MemberAdding a new staff member ensures your team is up to date and allows you to assign services and schedules tailored to each individual. This process involves ent…Configure Tip Options for Staff MembersSetting up tip options for your staff members allows customers to reward excellent service during checkout. This process involves configuring percentage tiers,…Create Staff SchedulesCreating staff schedules ensures that each team member’s availability is accurately reflected in your system, allowing for efficient booking and resource manage…Customize Payroll Settings for StaffCustomizing payroll settings allows you to tailor pay rates, commissions, and tip percentages for each staff member. This ensures accurate compensation based on…Track Staff Working HoursAccurately tracking staff working hours is essential for managing payroll and ensuring compliance with labor regulations. This procedure outlines how staff memb…

Reports & Analytics

1 article

Access and Review ReportsThe reports section provides a comprehensive overview of your account’s performance and activity. By accessing this area, you can analyze bookings, customer rev…

Mobile App

1 article

Install the ThePetsMonk Admin App on Your iPhoneYou can add ThePetsMonk admin app to your iPhone's Home Screen and open it like any other app, without downloading anything from the App Store. Once it's added,…

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FreshLearn, Inc
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Issaquah, WA 98029, USA

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